Q: When does CommonCents withdraw from my account?

A: CommonCents withdraws funds in $10.00 increments. In other words, we will track your electronic change and - when the amount reaches $10.00 - we make the withdrawal from your account.

Q: Can I limit my round up donations?

A: Yes. First, go to the Settings page and select "Billing." Then, scroll down to "Monthly Round Up Donation Limit" and enter the dollar amount of your desired limit.

Q: What if my charity isn't in the app?

A: Please go to the Settings page and select "Request a Charity." Or, you can email us at support@commoncents.net.

Q: I accidentally donated the wrong amount. How do I get a refund?

A: Please email us at support@commoncents.net for a full refund. Refunds can take up to 30 days to process.

Q: When will the organization receive my donation?

A: Monthly donations with be sent out on the 15th of every month. Round up donations with be sent out in July and December.